Washington Federal will close its new loc[auth] ation at Fifth and Main streets in early March and move its customers to a branch a few blocks away, a manager said Friday.
The former Bank of America office that transitioned to a Washington Federal branch Nov. 1, will be shuttered, according to branch manager Denise Weaver.
“Because the branches are in close vicinity of each other we’re no longer going to be occupying the office at the Sunwest Centre,” Weaver said.
Washington Federal will transfer an estimated 10,000 accounts over to its existing branch, located at 300 Pennsylvania Ave. Customers will be able to start banking at the new location beginning March 10.
“All customers at the (Sunwest Centre) location will be transferred,” Weaver said. “All branch personnel are also going to be transferred.”
Employees will be relocated March 7 to three other locations in Roswell.
Washington Federal has the location on Pennsylvania, a branch at 3201 N. Main St., with an open lobby and a drive-up window; and a south location at 1810 S. Main St., with a drive-up window.
Washington Federal will begin distributing letters to affected customers in the next few weeks, Weaver said.
Washington Federal acquired the former Bank of America branch as part of its acquisition of 51 Bank of America branches in Washington, Idaho, Oregon and New Mexico.
The purchase included acquiring $1.5 billion in deposits and nearly $11 million in loans from Bank of America customers.
Washington Federal assumed a five-year lease when it acquired the office space from Bank of America. Whether the bank remains at the site or closes, Washington Federal is obligated to pay for the remainder of the lease, Sunwest Center Office Complex broker-manager Ed McClelland said last month.
Some former longtime Bank of America customers in Roswell reported difficulties in getting temporary checks, using debit cards and accessing their accounts during the transition last month.
A senior marketing representative said last week that Washington Federal was working to correct any ongoing issues.
A certain number of Sunwest Centre customers’ safe deposit boxes will automatically be transferred to the Pennsylvania branch. Other customers with safe deposit boxes will need to move their own boxes over if they want to do so, Weaver said.
The Pennsylvania Avenue branch’s lobby is open 9 a.m. to 5 p.m. Mondays through Fridays and its drive-up window is open from 9 a.m. to 5:30 p.m. Mondays through Thursdays, and until 6 p.m. on Fridays. The drive-up is open from 9 a.m. to noon on Saturdays.
Anyone with questions can call the branch at 575-622-6201. Customers with ongoing issues with accounts can call the corporate client care line at 1-800-324-9374.