Customers caught in middle of Cable One-Turner dispute

October 2, 2013 • Local News

Some Cable One customers are unhappy after a dispute Tuesday between the company and [auth] Turner Broadcasting System Inc. left them without some popular channels.

According to a Cable One press release, the company announced 9 a.m. Tuesday the removal of Turner Network channels CNN, CNN en Espanol, Headline News, Turner Classic Movies, TruTV and Boomerang at the expiration of their contract with Turner Network.

In response to this action, Turner Network de-authorized signals to TNT, TBS and Cartoon Network.

Turner said this was because it failed to reach an agreement with Cable One.

“Turner has a long history and well-earned reputation as a fair and reasonable partner to our distributors, and we have worked diligently with Cable One to come to a resolution, even offering an extension that expired at noon (Tuesday),” Turner posted in a press release on its website. “We are simply asking that Cable One pay the established and accepted rates already in the marketplace for our portfolio and remain willing to discuss a new agreement that recognizes the strength and value of our networks and the popular programming they offer.”

Cable One, however, sees it differently and is unhappy with the service its customers are receiving.

“Turner has chosen to punish our customers by de-authorizing the signals for these channels so that they will no longer receive them,” Cable One Public Relations Manager Trish Niemann stated in a press release. “We believe that they have de-authorized these channels in retaliation for us dropping their less popular programming.”

Cable One said it will automatically be crediting its customers for the absence of these channels.

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