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Eyebrow waxing and cafe lattes at the drugstore?

August 8, 2013 • Business, National News


This Wednesday, May 15, 2013, photo, shows frozen yogurt machines at the Walgreens flagship store in the Empire State Building, in New York .The nation’s major drugstore chains are opening more in-store clinics in response to the massive U.S. health care overhaul, which is expected to add about 25 million newly insured people who will need medical care and prescriptions, as well as offering more services as a way to boost revenue in the face of competition from stores like Safeway and Wal-Mart. (AP Photo/Mark Lennihan)

At some Walgreen stores, there are health clinics staffed by nurse practitioners, cafes that sell barista-prepared coffee and Eyebrow Bars where trained professionals groom unruly facial hair.

Oh, and pharmacists fill prescriptions, too.

The nation’s major drugstore chains are moving beyond simply doling out drugs and Kleenex. They’re opening more in-store clinics and offering more health care products in part to serve an aging population that will need more care.

It’s also a response to the massive U.S. health care overhaul, which is expected to add about 25 million newly insured people who will need medical care and prescriptions. And drugstores are offering more services as a way to boost revenue in the face of competition from retailers like Safeway and Wal-Mart that have added in-store pharmacies.

Beth Stiller, a divisional vice president at Walgreen, the nation’s largest drugstore chain, said the changes are necessary because time-pressed customers have come to expect that they will be able to do more than just fill a prescription at drugstores.

“We live in a world where personalization and … high-touch service is much more expected,” agreed Helena Foulkes, chief health care Login to read more

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