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It takes a ‘war room’ to launch Netflix’s series

July 25, 2013 • Business


CORRECTS NAME TO JAFFE – In this photo taken Wednesday, July 10, 2013, Chris Jaffe, Netflix VP of Product Innovation, debuts the new series “Orange is the new black” in Los Gatos, Calif. (AP Photo/Michael Liedtke)

LOS GATOS, Calif. (AP) — Netflix’s Internet video subscription service works around the clock, but it’s unusual for more than two dozen of the company’s engineers and top managers to be huddled in a conference room at 10:30 on a midsummer Wednesday evening.

This is a special occasion. It’s near the end of a grueling day that will culminate in the premiere of “Orange Is The New Black,” the fourth exclusive Netflix series to be released in five months. The show’s first episode is called “I Wasn’t Ready,” and everyone in the room has been logging long hours to ensure that the title doesn’t apply to the debut.

Netflix Inc. invited The Associated Press to its Los Gatos, Calif., headquarters for an unprecedented glimpse at the technical preparations that go into the release of its original programming. The shows have become the foundation of Netflix’s push to build an Internet counterpart to HBO’s premium cable channel.

“This is Silicon Valley’s equivalent of a midnight movie premiere in Hollywood,” says Chris Jaffe, Netflix’s vice president of product innovation.

Netflix made a name for itself as a DVD-by-mail provider and an Internet video streaming business mainly by offering content from other companies. Lately, the company has been releasing its own content as a way to hook new customers on its $8-per-month streaming service.

The company promised its 37.6 million worldwide subscribers that they can start watching all 13 episodes of its latest original series at the stroke of midnight, Pacific Time, on July 11. So Jaffe and Netflix engineering director Bob Heldt have summoned a battalion of key employees to a conference room named after “Dark Passage,” a 1947 film noir starring Humphrey Bogart and Lauren Bacall.

On this night, the setting has been transformed into Netflix’s version of a war room. The engineers are flanked by seven flat-screen televisions on one side of the room and two giant screens on the other. One big screen is scrolling through Twitter to highlight tweets mentioning “Orange Is The New Black,” an offbeat drama set in a women’s prison. The other screen is listing some of Netflix’s most closely guarded information — the rankings of videos that are attracting the most viewers on an hourly basis.

If all goes well, the pizza and snacks that Netflix’s bleary-eyed workers have been munching will be washed down with a champagne celebration after the show starts streaming.

“This will be a successful night if we are here at midnight and it turns out that we Login to read more

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