Attorneys for KRQE 13 television in Albuquerque are reviewing customer complaints concerning the loss of their DIRECTV local HD channels and their national affiliates: ABC, CBS, FOX and NBC.
Numerous reports and crossed lines of communication have left DIRECTV customers confused about recent adjustments the California-based company made to its HD local-channel- programming guides.
However, DIRECTV wants to set the record straight.
â€œThe goal is to make sure that the majority of these customers in the affected area are not confused into thinking they can see HD locals, when they cannot,â€ Robert Mercer, public relations director of DIRECTV, said.Â â€œUltimately, we want to give our customers the best possible viewing experience and be clear about what channels they can receive. There are certainly trade-offs in the system, but we are trying to do whatâ€™s best for the majority of our customers.â€
On Nov. 1, the company cleared its local channel programming guide, which included ABC, CBS, FOX and NBC national HD channels for its Albuquerque- Santa Fe distinguished market area (DMA) fringe markets.
Despite this claim, small glitches in the DIRECTV system are allowing some viewers to continue to receive their channels. Others are being left in the dark.
According to Mercer, DIRECTV did not send out an announcement to fringe markets explaining that they would not be able to receive local HD channels, because customers were Login to read more